Warranty & Care

Mattress Warranty & Care Instructions

Majestic’s warranty codes can be found at the bottom of the product description as well as listed on your purchase invoice. If you do have a warranty inquiry, please contact us using the form found on the Contact Us page or by calling 1-855-410-2337. Please note, it is your responsibility to maintain your receipt for warranty. No receipt = No warranty.

Warranty Codes & Descriptions

Warranty CodeTotal Limited Warranty Period
(In Years)
Period For No Charge* Repair or Replacement
(In Years)
Repair Cost During the Warranty Period
(If Applicable)
A1011/10 of dealer retail price times number of years of use*
B711/7 of dealer retail price times number of years of use*
C511/5 of dealer retail price times number of years of use*
D311/3 of dealer retail price times number of years of use*
E111 Year
Z00Not Applicable*

Warranty Information

MAJESTIC MATTRESS MFG. LTD. prorated Warranty covers the following

  1. Manufacturing defects in workmanship and materials of the sleep set.
  2. Faulty posture pads, foam, cotton or other insulators except where abuse or soiling has caused the defect.
  3. Inner spring defects except those resulting from improper care.
  4. Box spring foundation construction faults arising from frame construction or wood quality. Warranty is void if not supported on an approved frame. Queen units must have an additional center cross support frame.

All mattresses and box springs purchased separately carry no warranty.* This warranty does not include defects in quilted covers. The manufacturer reserves the right to repair or replace (at our option) any defects in the mattress or foundation exclusive of transportation costs, If a defect is observed, contact the MAJESTIC dealer from which your set was purchased. It is the purchaser’s responsibility to provide proof of purchase including purchase date to validate this warranty. This warranty applies to the original purchaser and is non transferable.

Any abuse, soiling or improper foundation support may cause this warranty to be void. Please consult your dealer for foundation requirements.

* some exceptions may apply

Warranty Code: A B C D E Z

Care Instructions For your New Sleep Set

  • Do not bend or stand your mattress on end as this may damage the inner spring. It is not advisable to stand or jump on your mattress as this may cause damage.
  • Always keep your bedding clean & dry. A mattress pad will protect your quilted topper for years to come.
  • The matching foundation is essential when purchasing a new mattress. This will provide the proper support for your new sleep set. If the matching foundation is not used, it may result in damage to your inner spring unit and discomfort.
  • Remember, Queen and King sleep set require a metal foundation frame with a rigid center support. Failure to properly support your box spring will void your warranty.
  • Following there care instructions will provide lasting enjoyment, added comfort and continuing support from your new MAJESTIC sleep set.
  • Under normal use of your mattress, body impressions in the unit may appear. These impressions are not a defect, but rather, the mattress adjusting to the individual contours of your body. In order to evenly distribute these impressions and increase lasting comfort, we suggest that you regularly spin your mattress at least every four weeks.

Rotation Instructions For Your Mattress

Now a days, most mattresses are Non Flippable, so we are limited as to how we can rotate them. Obviously, if you have a No Flip single, single XL, double and queen size, you can only rotate the mattress 180 degrees. This should be done every 4 weeks.

If you have a No Flip king size mattress, you have more options! A king is almost square. It measures 76X80”. We recommend that you quarter turn your king mattress every 4 weeks. That is, a 90 degree rotation every 4 weeks. A king mattress, over time, will typically get a “high spot” in the middle. This is normal and is caused by the 2 piece foundations meeting together along with all the supports in the middle of the sleep set. When you see this “high spot” in the middle of your mattress developing, we recommend a simple quarter turn of the mattress only. This will get that “high spot” positioned side to side rather than head to toe. Now your bottom of your body will flatten down that annoying “high spot” and your king mattress will feel like new again! After rotating your mattress to this new position, it will hang over the outer edge of the foundations slightly. This is OK. We recommend you move your mattress close to your headboard so your pillow won’t get lost in the gap and position the mattress so there is an even overhang on both sides of the foundations. When that “high spot” starts to develop again, you will know what to do!

Please note that the handles on your mattress are for positioning of the mattress on your foundation only…NOT for lifting your mattress.

Limited Warranty for Latex Foam Mattresses

Your Talalay Latex Foam core has been manufactured to the highest quality standards in the bedding industry. Your
latex product is warranted for the duration of the warranty period which is set out below. Should a defect in
workmanship or material occur, the product will be repaired or replaced subject to the limitations contained in this
warranty.

Note that this warranty does not apply to mattresses that have a combination of latex and polyurethane foam
components.

Talalay Latex Material

• 15 Years Non Pro-Rated for all Talalay Latex Blended Products
• 10 Years Non Pro-Rated for all Talalay Latex Natural Products

Cover Material

• 1 Year Non Pro-Rated for the Mattress Cover. In every circumstance, there will be a one-time replacement only.
This limited warranty does not include a normal increase in softness of the uplifting support and pressure
relief.

It also does NOT cover the following:

• Slight body impressions (less than 1 inch)
• Consumer preferred comfort
• Normal wear and tear and discoloration
• Damage caused by abuse or handling
• Damage when mattress is not adequately supported
• Products found to be stained, soiled, ripped, torn or burned
• Purchases made at an outlet or liquidator

The Latex core is designed for superior performance when used with its matching foundation as a total system. If
used on a faulty or improper foundation, resulting core damage will not be covered by this warranty.

The limited warranty starts on the date of purchase and is only valid under the following circumstances:

• The consumer must be the original purchaser
• There must be a proof of purchase
• The purchaser may be required to surrender the original product to the manufacturer prior to
replacement. Purchaser must provide or accept shipping costs to the Manufacturer’s facility.
• Care instructions on law tags are followed
The manufacturer reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection by
a designated representative, finds that the product is found to be in unsanitary conditions or when product failure is
due to causes other than defective material and/or workmanship.
If the Manufacturer replaces the product or cover, the company has the right to substitute materials or models
of equal value and quality.

Body Impressions

The Latex core is designed to conform to an individual’s body. The end user’s sleeping position may result in slight
“body impressions”. This may be normal and not a structural defect. If these impressions are severe, (ie greater than
1 inch deep in the Latex core), please contact us for claims or claims questions.

Limitations

The Manufacturer makes no warranty beyond what is contained in this Limited Warranty. The conditions outlined in
this warranty are the sole remedy for a customer’s concerns. The Manufacturer is not responsible for any incidental or
consequential damages as a result of misusing or mishandling its product. The Manufacturer does not warrant that
this product is suitable for remedying any person’s medical conditions.

3 Year Limited Warranty for Retail Pillows

Your Talalay Latex Foam Pillow has been manufactured to the highest quality standards in the bedding industry. Your
latex product is warranted for the duration of the warranty period which is set out below. Should a defect in
workmanship or material occur, the product will be repaired or replaced subject to the limitations contained in this
warranty.

Talalay Latex Material

• 3 Years Non Pro-Rated for all Talalay Latex Pillow Products

Cover Material

• 1 Year Non Pro-Rated for the Pillow Cover
• In every circumstance, there will be a one-time replacement only.

This limited warranty does not include a normal increase in softness of the uplifting support and pressure relief. It also does NOT cover the following:

• Loss of less than 1 inch of the loft of the latex pillow
• Consumer preferred comfort
• Normal wear and tear and discoloration
• Damage caused by abuse or handling
• Damage when the mattress is not adequately supported
• Products found to be stained, soiled, ripped, torn or burned
• Fiber compression within down or fiber filled covered products
• Purchases made at an outlet or liquidator

The limited warranty starts on the date of purchase and is only valid under the following circumstances:

• The consumer must be the original purchaser
• There must be a proof of purchase
• The purchaser may be required to surrender the original product to the manufacturer prior to
replacement. Shipping must be provided or accept shipping costs to the Manufacturer’s facility.
• Care instructions on law tags are followed

The manufacturer reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection by
a designated representative, finds that the product is found to be in unsanitary conditions or when product failure is
due to causes other than defective material and/or workmanship.

If the Manufacturer replaces the product or cover, the company has the right to substitute materials or models
of equal value and quality.

Limitations

The Manufacturer makes no warranty beyond what is contained in this Limited Warranty. The conditions outlined in
this warranty are the sole remedy to a customer’s concerns. The Manufacturer is not responsible for any incidental or
consequential damages as a result of misusing or mishandling its product. The Manufacturer does not warrant that
this product is suitable for remedying any person’s medical conditions.